Returns (Standard Goods)

The Company cannot accept cancellation of any Non-Stock, Special or Bespoke Orders and any orders for products delivered outside the UK, such orders are non-returnable and non-refundable 5.1

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller in writing (Email, Fax,) within 24 hours of delivery of any shortfalls or if the Goods are damaged or do not comply with any part of the Contract. No claims will be accepted after this period. Claims for damages will not be accepted for goods after they have been fitted; all goods must be inspected prior to Installation. 4.2

Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing (Email, Fax, and Letter) within 14 working days following the day of receipt of the Goods. Subject to clauses 5.1, 5.3, 5.8, 5.9. (This clause applies only to consumers and does not apply to Retailers/Dealers/Companies) 

The delivery of the Goods to the Buyer is a separate contract for services and is not covered by the cooling off period; therefore any refund made will not include the costs of delivery of the Goods to the Buyer, or the cost of the return of the Goods by the Buyer to the Seller. 5.9.

Where goods, at the sole descretion of the Seller, are returned after the 14 working day period, and within 30 days of receipt of the Goods, the Goods will be subject to the relevant re-stocking charge, together with an administration charge, both charges will be paid by the buyer. The buyer will also pay all costs relating to the delivery and return of the goods. 5.1, 5.3. 5.8

Timescales for returns are as detailed above and we will not accept any returns outside of these timescales.

The Buyer should contact the Seller in writing (Email, Fax, Letter) before “arranging any returns” to inform us of the reasons for the return and we shall provide a Goods Return Number to be clearly shown together with the Buyers Name on the packaging of the Goods to be returned.  Timescales for returns are detailed in clauses 4.2 for damaged goods and 5.8 for all other returns. We will not accept any returns outside of these timescales.5.4 The costs of returning goods to the Seller shall be borne by the Buyer. 5.4

Goods to be returned must clearly show the Goods Return Number obtained from the Seller and the Buyers Name on the packaging of the Goods so we identify which order/sale they relate to. 5.6

Goods must be returned at the Buyer's cost in the original packaging as the goods were despatched and received by you and should be adequately insured during the return journey and where returned Goods are found to be damaged and do not arrive in pristine, original and re-saleable condition due to the Buyers fault or whilst in return transit from the Buyer to the Seller the Buyer will be liable for the cost of remedying such damage and such cost will be advised by the Seller to the Buyer and until such damage has been remedied no refund will be made.5.3, 5.4,5.7,

The Buyer shall receive a refund of monies paid for the Goods (subject to any deductions as detailed in the Terms of Trading) within 10 days of receipt of the returned Goods subject to the returned Goods being in pristine, original and re-saleable condition (It is advised that the Goods should be returned by recorded delivery) 5.8

Returns (Damaged or Defective Goods)

Where a claim for damage or defect is made then it shall be the responsibility of the Buyer to return the Goods to the Seller and the Seller at its sole discretion shall have the option to replace the Goods or provide a refund.  The Buyer shall be entitled to a refund of their reasonable delivery costs, or return postal charges if the Goods on return are found to be damaged or defective. Goods will only be replaced once the damaged or defective Goods have been returned. The Buyer shall receive a refund of monies paid for the Goods (subject to any deductions as detailed in the Terms of Trading) within 10 days of receipt of the returned Goods 

(It is advised that the Goods should be returned by recorded delivery) 5.5, 5.8.

The Seller reserves the right to nominate a carrier to collect the Goods from the Buyer and return the Goods to the Seller 5.5

To arrange a return please contact us in writing (Email, Fax, Letter) informing us of the specific defect or damage together with providing a contact telephone number within 24 hours of receipt of the goods “before arranging any returns” and we will provide you with a Goods Returns Number. 4.2, 5.4,

Goods to be returned must clearly show the Goods Return Number obtained from the Seller and the Buyer's Name on the packaging of the Goods so we identify which order/sale they relate to. 5.6

Goods must be returned at the Buyer's cost in the original packaging as the goods were despatched and received by the Buyer and should be adequately insured during the return journey and where returned Goods are found to have sustained additional damage than originally notified and confirmed due to the Buyer's fault or whilst in return transit from the Buyer to the Seller the Buyer will be liable for the cost of remedying such additional damage and such cost will be advised by the Seller to the Buyer and until such damage has been remedied no refund will be made.5.3, 5.4,5.7.

Returns should be made to:

LUXURY BATHROOM SOLUTIONS LTD
Unit 12, Delta Court
Sky business Park
Robin Hood Airport
Doncaster
DN9 3GN

Telephone No: 01302 775456

Please note the following:

At the request of the Buyer and at the Sellers “discretion” the Seller will instruct the Sellers appointed carrier to collect the goods from the Buyer and return the goods to the Seller subject to the cost of the carrier being paid in advance by the Buyer to the Seller. Such instruction given by the Seller on behalf of the Buyer to the appointed courier will be on the understanding that the Seller is acting on behalf of the Buyer and that the Buyer still remains responsible for the return of the goods, their security and the condition of the goods until their return as detailed in 5.4, 5.5, 5.8